Privacy Policy
Last Updated: April 2026
Introduction
EaseAccess ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use easeaccess.io and our services.
By using our website, you consent to the data practices described in this policy. This policy is written in accordance with the General Data Protection Regulation (GDPR) and, where applicable, the California Consumer Privacy Act (CCPA).
Information We Collect
We collect only the information necessary to provide and improve our services:
A. Personal Information
We collect information you voluntarily provide to us, including:
- Identity and Contact Data — your name and email address, used to deliver your licence and respond to support requests.
- Billing Data — all payment information is processed and stored by Paddle, our payment provider. EaseAccess does not store your card or banking details.
- Technical Data — IP address, browser type, and device information, collected to maintain the security and performance of our website.
- Usage Data — anonymised data on how visitors interact with our website, used solely to improve user experience.
- Communication Preferences — your opt-in status for marketing and product update emails.
How We Use Your Information
Your information is used for the following purposes:
- To fulfil your purchase and deliver your licence key
- To provide customer and technical support
- To send transactional communications, including purchase confirmations and important product updates
- To send marketing communications, where you have explicitly opted in
- To improve our website and product based on aggregated, anonymised usage data
- To comply with legal and financial obligations
We do not sell, rent, or trade your personal information to any third party.
A. Personal Information
We collect information you voluntarily provide to us, including:
- Identity and Contact Data — your name and email address, used to deliver your licence and respond to support requests.
- Billing Data — all payment information is processed and stored by Paddle, our payment provider. EaseAccess does not store your card or banking details.
- Technical Data — IP address, browser type, and device information, collected to maintain the security and performance of our website.
- Usage Data — anonymised data on how visitors interact with our website, used solely to improve user experience.
- Communication Preferences — your opt-in status for marketing and product update emails.
Legal Basis for Processing
Where GDPR applies, we process your personal data on the following legal bases:
- Contractual necessity — to fulfil your purchase and deliver the services you have paid for
- Legitimate interests — to improve our product, prevent fraud, and operate our business effectively
- Consent — for marketing communications, which you may withdraw at any time
- Legal obligation — where required by applicable law
Third-Party Services
We work with the following third-party services, which may process your data on our behalf:
- Paddle (paddle.com) — payment processing. All financial transactions are handled securely by Paddle. Please refer to Paddle's Privacy Policy at paddle.com for details.
- Legitimate interests — to Google Analytics — anonymised website analytics. No personally identifiable information is shared with Google.
No other third parties receive your personal data unless required by law.
Cookies
We use cookies to support core website functionality, including session management, shopping cart retention, and anonymised analytics. Cookies do not collect personally identifiable information.
You may adjust your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
Data Retention
We retain your personal data for as long as your account remains active or as required to provide our services. Financial and billing records are retained for a minimum of seven years in accordance with applicable financial regulations. You may request deletion of your data at any time by contacting us.
Your Rights
Subject to applicable law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing in certain circumstances
- Receive your data in a portable, machine-readable format
- Object to processing based on legitimate interests
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at support@easeaccess.io
Data Security
We implement industry-standard security measures to protect your personal information during transmission and storage. While no system can guarantee absolute security, we take all reasonable steps to safeguard your data and will notify you promptly in the event of a breach, in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email and posted on our website. The effective date at the top of this page reflects the most recent revision. Continued use of our website following any update constitutes acceptance of the revised policy.
Contact
For privacy-related enquiries or to exercise your data rights, please contact us at support@easeaccess.io